Privacy Policy

Information Collection and Use

When you engage with Fenoris Queldano, we collect information that helps us provide better financial decision-making guidance. This includes details you share during consultations, contact information, and insights about your business circumstances.

We use this information exclusively to provide personalized financial guidance, improve our services, and maintain our professional relationship with you. Nothing gets shared with third parties without your explicit consent.

Data Protection Under Australian Law

As an Australian business, we comply fully with the Privacy Act 1988 and Australian Privacy Principles. Your personal information stays within Australia unless you specifically request international consultation services.

Under Australian privacy law, you have specific rights regarding your personal information. You can request access to what we hold, ask for corrections, or request deletion of your data at any time.

If you believe we've mishandled your information, you can lodge a complaint with us directly or contact the Office of the Australian Information Commissioner. We take these matters seriously and investigate all concerns promptly.

How We Protect Your Information

Your financial information deserves serious protection. We use industry-standard security measures including encrypted data storage, secure communication channels, and restricted access protocols.

We retain your information only as long as necessary to provide services or as required by Australian financial regulations. Most consultation records are kept for seven years, then securely destroyed.

Your Rights and Control

You maintain complete control over your personal information. Want to see what we have on file? Need something corrected or removed? Just ask. We'll handle these requests within 30 days at no charge.

You can also opt out of any non-essential communications, restrict how we use certain information, or request that we delete your data entirely. We'll respect your preferences while maintaining any records required by law.

For ongoing services, we'll explain how data restrictions might affect our ability to provide comprehensive financial guidance. But the choice remains entirely yours.

Cookies and Website Data

Our website uses minimal cookies to remember your preferences and improve your experience. We don't use tracking cookies or share website data with advertising networks.

You can disable cookies in your browser settings, though this might affect some website functionality. We use session cookies for security and preference cookies to remember settings like preferred contact methods.

Updates and Changes

We review this privacy policy annually and update it when our practices change or new regulations take effect. Significant changes will be communicated directly via email with at least 30 days notice.

Minor clarifications or updates to contact details happen without notice, but substantial policy changes always come with advance warning and options to adjust your preferences.